Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return/exchange, your item must be sent back to us in:

● unworn/unused
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

When in doubt, size up!

For hygiene reasons, we cannot accept returns on teethers, pacifiers or body care.

The return package must be postmarked back to us within 15 calendar days of delivery in order to receive a refund.

Please note that we are a small business and at this time cannot offer free shipping on returns. Customers are responsible for all return shipping fees. No return form in necessary; all we need with the package is a note including the order number and name associated with the order. MaeBerry Co is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return. 

Proof of purchase is required for items to be return-eligible.

**Seasonal Item returned within 15 days can only be returned for store credit. 

**Sale items, gift cards & all pre-orders are FINAL SALE and may not be returned or refunded**

Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return:
To start a return, you can contact us at returns@maeberryco.com for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return/exchange, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at returns@maeberryco.com.